Here is what happened.
I call the number (877) 483-5898 posted on their web site to order new DSL service. ( I am ordering a dry loop so I must call, can't do that online)
They very nice lady that picks up right away says that she handles New York customers only.
hmm, OK I can handle that; she gives me a new number for Pennsylvania (800)660-2215.
I call that number and am directed to the residential new customer queue.
Then a message comes on and says sorry we have too many callers. Please call later, and HANGS UP.
The two things that bug me....
- Why don't they post a PA number as well as the other NY number, is it some kind of secret?
- WHY DID YOU HANG UP ON A POTENTIAL NEW CUSTOMER?
oy, what to do?
I found the PA number under "Residential Local & Long Distance" here, which you would think is not for DSL, but it is!