Tuesday, July 06, 2010

Hosted CRM Comparison


Part of a new product launch, I decided to embark on a journey. Hopefully my travels will save you time, since I wasted pleanty of mine.

So first I stated with SugarCRM. Its hailed as the gold standard almighty CRM. Sorry, It aint!
Its basically a fat Rolodex that all your company can use to keep track of contacts. I tested the community edition, the paid versions may have more. In any case it left a bad taste in my mouth, so much so I did not bother with the paid versions.

Moving along

vTiger: Touted as the alterntove to SugarCRM but "really free" It is actually almost identical, but has some of the advanced features I was looking for. But still it did not feel right, just clunky and not exactly user friendly.

Finally I buckled and tried MS Dynamics CRM. So first it is not free and not cheap, but wow. It just blew me away. Unreal. So ya I tried the free, but you get what you paid for.

If you are serious about your business you would go with the top, even if its not free, it will make more money for you.